Support


Overage Protection FAQs

  1. 1) What is Overage Protection?

    Overage Protection from U.S. Cellular® makes it easy to keep track of your wireless costs. U.S. Cellular will automatically notify you with a Text Message alert when your voice minutes, messages, or data approach and exceed your plan limits and you will start to incur overage charges.

    And best of all, it's FREE.

  2. 2) What types of usage are monitored with Overage Protection?

    U.S. Cellular® automatically helps you monitor the minutes on your plan, your messages included in your messaging plan and your data usage by sending you texts when you approach and exceed your limits.

  3. 3) How does Overage Protection work?

    On a nightly basis U.S. Cellular automatically calculates the number of minutes, messages, or data used compared to the included voice minutes, messages, or data in your monthly plan. If your usage exceeds the Overage Protection thresholds (75% and 100%), we will send a Text Message alert indicating a threshold has been met or exceeded. You are then in control to decide what action, if any, to take. Tiered data plan customers will also receive a notification for every data tier that they go over alerting them that they are close to 100% of that data tier. Of course, you may always stop in to a local store or call 611 from your wireless phones for assistance.

    Note: Customers who are using devices that do not support text messaging will receive the notifications via an outbound call to the customer's alternate contact phone number.

  4. 4) How do I know if I am eligible for Overage Protection?

    All customers are automatically provided voice, messaging, and data overage protection. However there may be some plans that this service is not available for or relevant on such as Unlimited Plans, Prepaid Plans, or Pay-As-You-Go Plans.

  5. 5) How do I enroll in Overage Protection?

    There's no need to enroll. Overage Protection from U.S. Cellular® is a free and automatic service on applicable plans. Overage Protection alerts are provided to help you manage your usage and costs. If you do not wish to receive these notifications, please contact Customer Service at 1-888-944-9400.

  6. 6) What do I do if I get an Overage Protection alert?

    If you receive an Overage Protection alert you may choose to either stop by one of our retail locations or call Customer Service (611). We can help evaluate your service and see if changing your voice, messaging, or data plan, or keeping your account the same is the best option for you.

  7. 7) Does Overage Protection mean I am not responsible for any overages on my bill?

    Overage Protection does not guarantee that you will not receive overage charges. Overage Protection gives you the opportunity to take measures to ensure you are on the appropriate price plan or service that best meets your usage needs.

  8. 8) What should I do if I had overage charges on my bill, but never received any Overage Protection Text Message alerts?

    In the event that you didn't receive an Overage Protection alert but had overage charges on your bill please stop by one of our retail locations or call Customer Service (611) to ensure that your account has been set up properly so that future overage charges can be monitored.

  9. 9) Will Overage Protection work on my Business account?

    Overage Protection will work on your Business account unless you have a PayGo or Unlimited Plan.

  10. 10) When will I receive voice and messaging Overage Protection alerts?

    The designated lines on your account will receive the Text Message Alert the day after a monitored line hits your usage threshold (75% or 100%). The Text Message Alerts will be delivered between 10 a.m. and 6 p.m., 7 days a week.

    Note: Customers who are using devices that do not support text messaging will receive the notifications via an outbound call to the customer's alternate contact phone number.

  11. 11) When will I receive a Data Overage Protection alert?

    A text message alert is sent the day after our billing system detects that you hit your usage thresholds (75% and 100%). Data Overage Protection alerts help you monitor your data usage to avoid unexpected overages.* If there are changes to your account that limit us from sending you a Data Overage Protection alert during the current billing cycle, you will receive a disclaimer text message. A few examples of account changes include addition or changes to data features, move/change CTN and/or BAN, etc., Data Overage Protection alerts will resume with the next billing cycle.

    * We will make every effort to see to it that you receive your notices on a timely basis. On rare occasions, circumstances beyond our control such as network outages may delay receipt of your notices.

    Note: Customers who are using devices that do not support text messaging will receive the notifications via an outbound call to the customer's alternate contact phone number.

  12. 12) I have a Family Plan; can I choose which line receives the Text Message alert for voice and messaging overage protection?

    Yes, you can elect to have one line receive the alert or all lines receive the alert.

  13. 13) I have a Family Plan; who receives the Text Message alert for data overage protection?

    Alerts are automatically sent to the telephone number that has approached its data limit.

  14. 14) I have a tiered data plan. How will Data Overage Protection work for me?

    Customers on tiered data plans will receive a text message alert the day after they hit their usage thresholds (75% and 100% of their data plans, same as non-tiered data plan customers). In addition for every data tier that the customer goes over, they receive a warning message alerting them that they are close to 100% of their data tier.

    Note: Customers who are using devices that do not support text messaging will receive the notifications via an outbound call to the customer's alternate contact phone number.