Online Orders FAQs
1) Is it safe to use my credit card for ordering U.S. Cellular service or accessories online?
Yes. U.S. Cellular's Web site uses the industry-standard SSL (Secure Sockets Layer) protocol to protect information submitted by customers during transmission. This means your information is encrypted and cannot be read.
2) Do I have to sign a contract if I start service with U.S. Cellular?
It depends. When you purchase U.S. Cellular wireless service through our Web site, to complete the ordering process, you agree to pay for wireless service for the period of time specified in the contract. Please refer to the contract online for more terms of the agreement.
However, if you order No Contract Prepaid service through our Web site, there is no annual contract and you do not need to undergo a credit review.
3) Does my credit history make a difference?
All applications for U.S. Cellular wireless service (except for No Contract Prepaid service) are subject to a credit review before service is provided. While we do not deny anyone service based on credit rating or history, we may require a security deposit before activating service. Security deposits can be paid with a credit card or a check card. If you apply online and we determine a security deposit is necessary, you will be shown the amount prior to checking out.
4) If I am asked to pay a deposit, when will I get my deposit back?
Customers with accounts in good financial standing may request deposit refunds after one year of service.
5) Do I have to be at home to take delivery of my phone?
Yes. If you work during the day, it may be better to give your work address as the shipping address. If no one else is home to accept the phone, a notice will be left with further instructions.
6) What is the U.S. Cellular return policy?
You may cancel your service order and return your wireless phone within 15 days from the time of receipt or activation. This applies to orders made on the Web site, as well as in our retail locations and over the phone. (Please note that you will be responsible for any usage charges incurred while you had the phone). A pre-paid, pre-addressed shipping label is included in the box. For details, please refer to your receipt or visit a U.S. Cellular retail location.
7) Is there a warranty on my phone?
Yes. The phone's warranty is for one year from the date of purchase. Should your phone need repair while under warranty, please visit your nearest U.S. Cellular store for assistance.
8) I have questions about my online order. Who can I call?
Internet orders for wireless service:
For questions about your online order for wireless service, call our Online Advisors toll-free at: 1-800-455-8058 (option 2), Monday — Friday from 8 a.m. to 9 p.m., Saturday from 9 a.m. to 7 p.m., Sunday from 10 a.m. to 7 p.m. (CT). Or e-mail us with your order information at email@example.com.
9) Do you sell accessories for wireless phones?
Yes. An extensive selection of accessories is available online in our Accessories Store. Accessories are also available at our U.S. Cellular stores and authorized agent locations.
10) Can I keep my number when I switch to U.S. Cellular?
Yes, you can keep your number. When placing your order online, fill out the required fields in the Phone Number Transfer section of the checkout form for each line you wish to transfer. You can transfer numbers from a wireless or wireline service provider.