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Online Orders 

  1. Is it safe to use my credit card for ordering U.S. Cellular service or accessories online?
  2. Do I have to sign a contract if I start service with U.S. Cellular?
  3. Does my credit history make a difference?
  4. If I am asked to pay a deposit, when will I get my deposit back?
  5. Do I have to be at home to take delivery of my phone?
  6. What is the U.S. Cellular return policy?
  7. Is there a warranty on my phone?
  8. I have questions about my online order. Who can I call?
  9. Do you sell accessories for wireless phones?
  10. Can I upgrade my wireless phone through U.S. Cellular's Web site?
  11. Can I keep my number when I switch to U.S. Cellular?
  1. Is it safe to use my credit card for ordering U.S. Cellular service or accessories online?  
    Yes. U.S. Cellular's Web site uses the industry-standard SSL (Secure Sockets Layer) protocol to protect information submitted by customers during transmission. This means your information is encrypted and cannot be read.
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  2. Do I have to sign a contract if I start service with U.S. Cellular?  
    It depends. When you purchase U.S. Cellular wireless service through our Web site, to complete the ordering process, you agree to pay for wireless service for the period of time specified in the contract. Please refer to the contract online for more terms of the agreement.

    However, if you order U.S. Cellular's pre-paid service through our Web site, there is no annual contract and you do not need to undergo a credit review.
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  3. Does my credit history make a difference?  
    All applications for U.S. Cellular wireless service (except for Prepaid Wireless prepaid service) are subject to a credit review before service is provided. While we do not deny anyone service based on credit rating or history, we may require a security deposit before activating service. Security deposits can be paid with a credit card or a check card. If you apply online and we determine a security deposit is necessary, we will inform you of this.
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  4. If I am asked to pay a deposit, when will I get my deposit back?  
    Customers with accounts in good financial standing may request deposit refunds after one year of service.
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  5. Do I have to be at home to take delivery of my phone?  
    Yes. If you work during the day, it may be better to give your work address as the shipping address. If no one else is home to accept the phone, a notice will be left with further instructions.
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  6. What is the U.S. Cellular return policy?  

    You may cancel your service order and return your wireless phone within 30 days from the time of receipt or activation. This applies to orders made on the Web site, as well as in our retail locations and over the phone. (Please note that you will be responsible for any usage charges incurred while you had the phone). A prepaid, pre-addressed  shipping label is included in the box. For details, please refer to your receipt or visit a U.S. Cellular retail location.

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  7. Is there a warranty on my phone?  
    Yes. The phone's warranty is for one year from the date of purchase. Should your phone need repair while under warranty, please visit your nearest U.S. Cellular store for assistance.
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  8. I have questions about my online order. Who can I call?  
    Internet orders for wireless service:
    For questions about your online order for wireless service, call our Online Advisors toll-free at: 1-888-BUY-USCC (1-888-289-8722). Monday through Friday from 8 a.m. to 11p.m. Eastern Standard Time, Saturday from 10 a.m. to 11 p.m. Eastern Standard Time. Or e-mail us with your order information at onlineadvisor@uscellular.com.

    Accessory orders:
    For questions about your accessory order call our Wireless Essentials Store customer service team toll-free at: 1-800-218-3638 Monday through Friday from 9 a.m. to 7 p.m. Central Standard Time. Or you can e-mail us with your accessory questions at ContactUs@uscellular-essentials.com.

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  9. Do you sell accessories for wireless phones?  
    Yes. Accessories are available at our U.S. Cellular stores and authorized agent locations. An extensive selection of accessories is also available online at our Wireless Essentials accessories store. Please visit this area for accessory sales policies.
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  10. Can I upgrade my wireless phone through U.S. Cellular's Web site?  
    Currently it is not possible to upgrade or change your phone via this Web site. If you are interested in doing this, simply visit your nearest U.S. Cellular store or call 1-888-BUY-USCC (1-888-289-8722) for assistance.
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  11. Can I keep my number when I switch to U.S. Cellular?  
    Yes. You can keep your number. When you place your order online, on the Check Out form, at the bottom in the Comments field type "port my number" and include your wireless carrier and phone number. This will alert our Online Advisors that you wish you port your number. They will contact you via email, within 24 hours, to complete the porting process.
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