Support


Data Management FAQs

  1. 1) What happens if I go over my data limit?

    If you have a non-tiered data plan and exceed your data limit, your data access will be slowed down for the remainder of your bill cycle. Your usual network speeds will be restored on day 1 of the next billing cycle. Please note that all plans will experience a reduction in speed when roaming usage exceeds 200MB. You will not be notified about speed reduction specifically; however, you will receive text message alerts notifying you of your data usage. See Data overage protection for more details.

  2. 2) Does going over my data limit affect my calling and Text Messaging? What about e-mail, web browsing, and music and video streaming?

    Exceeding data limits will not affect Text Messaging or voice calls. However, e-mail, web browsing and music and video streaming will be subject to reduced speeds. Please note that the reduced speeds will mainly impact streaming content because this content requires the most data usage.

  3. 3) Why does U.S. Cellular reduce speeds of customers who go over their data limit?

    Reducing speeds of customers who go over their data limit allows us to keep our network fast and efficient for everyone. We are implementing Data Management practices to ensure that all of our customers have the positive experience they expect.

  4. 4) Will I experience a reduction in speed?

    You may experience a reduction in speed if you:
    Exceed data plan limit (this does not include tiered data plans); or
    Use more than 200MB of roaming data; or
    Consume large amounts of data in places and times of network congestion.

  5. 6) How will I know that my speeds are reduced?

    A good rule of thumb is to check your data usage on MyAccount and look out for a Data Overage Protection Alert Message. A Text Message alert will be sent to customers prior to the close of the bill cycle notifying them that they have reached either 75% and/or 100% of their data plan limit.

  6. 7) I'm a small business customer, will this affect me?

    Anyone roaming can be impacted and customers on non-tiered data plans who go over their data limit will experience reduction in speeds for the remainder of their billing cycle. If you think this will impact your business, contact your sales representative to discuss other service plans to meet your needs.

  7. 9) Will I receive a notice now if my data speed is going to be reduced?

    No, it is our expectation that our customers leverage the Data Overage Protection Alert Messages as triggers that they have used 75% or 100% of their data usage.

  8. 10) Once my data speed is reduced, is it going to be reduced forever?

    No. If your speed was reduced for exceeding the Roaming data limit, you will be subject to reduced speeds while roaming during that billing cycle, and usual network speeds will resume when you return to a U.S. Cellular licensed area. If your speed was reduced for exceeding Total data allotment, you will be subject to reduced speeds for that billing cycle, and usual network speeds will be restored on day 1 of the next billing cycle.

  9. 11) Can my data speed be reduced more than once? Can it be done consecutively?

    Yes, if you consistently exceed your data limit on the Network or while roaming you will continue to experience reduced speeds once you've exceeded your data limit. If you consume large amounts of data in places and times of network congestion you may experience reduced speeds. If you exceed your data limit on a regular basis learn how to manage your data usage or call Customer Service at 1-888-944-9400 to discuss service plans that better meet your needs.

  10. 12) Is there a way for me to avoid the possibility of having my data speed reduced?

    Yes. Please visit our Data Management page to learn more.

  11. 13) If my data speed is reduced will there be compensation or a credit to my bill?

    No. You will still have data access and can still incur overage fees, so there is no compensation for reduced data speeds.

  12. 15) Why am I receiving a disclaimer message saying "Due to acct. changes, Data Overage Protection alerts will resume next cycle"?

    This message is sent out because there were changes to the account which limit U.S. Cellular® from sending you Data Overage Protection alerts during the current bill cycle. A few examples of account changes include adding data features, a change in customer telephone number and/or billing account number, etc.