Support


Coverage Locator FAQs

  1. 1) What is Coverage Locator?

    The Coverage Locator is a tool used to determine an approximation of signal strength you can expect on U.S. Cellular's network based on location. The Call Signal Strength Tab is intended to show call signal strength in our network and will assist you with determining whether or not you should be able to place calls in buildings, in cars, or outdoors. The Data Coverage Tab is intended to determine if 3G or standard data coverage is available.

  2. 2) How do I know when and what I will be charged?

    Coverage Locator is not intended to show how you will be billed based on your rate plan. Please reference your rate plan and utilize the Coverage Map.

  3. 3) Why don't I see the strength of strategic partner coverage?

    Although you should be able to place calls on our partners' networks, signal strength on other providers' networks may vary. We are only able to predict the signal strength of U.S. Cellular's network.

  4. 4) What do the categories mean in the legend?

    "Best" - Implies the strongest level of coverage within the dark green band
    Coverage should be reliable within a typical single family home.
    Coverage should be reliable within most locations of larger structures such as low-rise apartment buildings, low-rise office buildings, strip malls, elementary schools. Coverage in basements and windowless rooms may not always be reliable.
    May not have reliable coverage within all portions very large structures such as shopping malls, high-rise apartment/office buildings, and large commercial/manufacturing plants with few windows.


    "Better" — Implies a medium level of coverage within the medium green band
    Coverage should be reliable within most parts of a typical single family home.
    Coverage may not be reliable within all portions of larger structures such as low-rise apartment buildings, low-rise office buildings, strip malls, elementary schools. Coverage will tend to be better closer to windows. Coverage in basements and windowless rooms will probably not be reliable.
    Likelihood of reliable coverage diminishes within very large structures such as shopping malls, high-rise apartment/office buildings, and large commercial/manufacturing plants with few windows. Not to say there will be no coverage, but coverage will probably be limited to areas at the outer edges of the building and/or near windows.


    "Good" — Implies a medium-low level of coverage within the light-medium green band
    Coverage within a typical single family home may not be reliable within all portions of the building. Coverage will tend to be better at the outer edges of the building and/or near windows.
    For larger structures such as low-rise apartment buildings, low-rise office buildings, strip malls, elementary schools, coverage will probably be limited to the outer edges of the building and/or near windows.
    Coverage will be spotty/isolated, at best, within very large structures such as shopping malls, high-rise apartment/office buildings, and large commercial/manufacturing plants with few windows. Coverage may only be found in a few locations within the building.


    "Fair" — Implies a low level of coverage within the tan band
    Coverage within a typical single family home will not be very reliable, perhaps only working in a couple of isolated spots. Coverage may be confined to near windows or upper floors.
    For larger structures such as low-rise apartment buildings, low-rise office buildings, strip malls, elementary schools, coverage will be quite unreliable. At best, coverage will be limited to the outer edges of the building and/or near windows.
    Coverage will be very isolated/spotty, at best, within very large structures such as shopping malls, high-rise apartment/office buildings, and large commercial/manufacturing plants with few windows. Only a small percentage of the building may have any coverage. Overall, not reliable in large structures.


    "Partner" — Implies that USC home network is very weak or well outside of home network coverage, can't determine what the roaming partner's coverage is with the Coverage Indicator tool.

  5. 5) How often is Coverage Locator updated?

    Coverage Locator is updated four times each year.

  6. 6) What areas are covered by U.S. Cellular?

    View our National Coverage Map

  7. 7) Does the Call Signal Strength Tab apply to Prepaid Wireless Service?

    Yes. The Call Signal Strength Tab applies to Prepaid Wireless Service. This map is not intended to show how you will be billed based on your rate plan. Please reference your rate plan and utilize the Coverage Map.

  8. 8) Can I access Coverage Locator on my phone?

    For the best viewing experience, it is recommended you access Coverage Locator from your computer.

  9. 9) Where am I able to use my data service?

    You are able to use your data service nationwide. For 3G Mobile Broadband coverage, please reference the Data Coverage Tab.

  10. 10) How does the time of the year change the indicated coverage (leaves on trees, etc)?

    Many factors including leaves on trees, building types, and terrain types are built into the predictive model used by Radio Frequency Engineers to create Coverage Locator.

  11. 11) What if I am in an area with "fair" service? Should I still be a customer of yours?

    Fair indicates that you may not get optimal service in your home, for example, but we often find that many of our customers report that their service ends up being satisfactory. We encourage you to try our service and if you are not satisfied you can always use our 15-day guarantee.

  12. 12) Why is my data service faster when I leave my home area?

    You may be experiencing the difference between our standard speed and our high speed Mobile Broadband service. We continue to expand our high speed service area so you should notice less of a difference as the expansion occurs.