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Voice Mail

We are in the process of upgrading our voice mail system to make it even more reliable and easier to use.

Because of the staggered approach we are taking to convert all voice mailboxes to the new system, please refer to any communications you may have received regarding this voice mail upgrade. This communication indicates when you will be converting. If you are unsure of your conversion date, please visit a local U.S. Cellular store or call 611 from your handset. Check out our voice mail conversion FAQs for more information on this upgrade.

This page will route you to the instructions on how to initialize and use your voice mailbox.
  • If you are experiencing a new voice mail environment, please click here
  • If you have not had a recent change to your voice mail environment, please select the appropriate region of the country below that best describes where you purchased your handset
Central North East (New England) South East South Central North West
(if you are unsure of the region, please visit a local U.S. Cellular® store or call 611 from your handset)
Central 
Please click here if you purchased your handset in one of the following regions and are experiencing a new Voice Mail environment:
  • Illinois
  • Indiana
  • Wisconsin
  • Iowa
  • Northern Missouri
  • Eastern Missouri
  • Nebraska
If you are not experiencing a new Voice Mail environment, click here
North East (New England) 
Please click here if you purchased your handset in one of the following regions:
  • Vermont
  • New Hampshire
  • Maine
  • Massachusetts
South East 
Please click here if you purchased your handset in one of the following regions and are experiencing a new Voice Mail environment:
  • Tennessee
  • North Carolina
  • South Carolina
  • Virginia
  • West Virginia
  • Pennsylvania
  • Maryland
If you are not experiencing a new Voice Mail environment, click here
South Central 
Please click here if you purchased your handset in one of the following regions:
  • Oklahoma
  • Texas
  • South East Kansas1
  • South West Missouri1
1 Please note these areas closely border areas that are converting to the new system. If you need instructions to the new system, click here
North West 
Please click here if you purchased your handset in one of the following regions:
  • Washington
  • Oregon
  • California
If you are not experiencing a new Voice Mail environment, click here

Other Calling Features 

Check Your Minutes
Dial #225 from your cellular phone (this is an airtime free call). You will need the last four digits of the account holder's Social Security Number for verification purposes.
Learn more about your minutes
Call Waiting
  • To answer an incoming call and place the current call on hold, press SEND
  • To go back and forth between calls, press SEND
  • To disconnect the current call and switch to the caller on hold, press 1 + SEND

Call Waiting Block

Block a call from being interrupted by any incoming Call Waiting calls
Dial: *70 + 10-digit telephone number + SEND
Three-Way Calling
  • During conversation with current party, press SEND (A new dial tone may or may not be heard)
  • Dial third party's 10-digit telephone number and press SEND
  • Once third party answers, press SEND and all three will be connected
  • To drop third party from call and continue with original party, press SEND
Caller ID Blocking/Passing
One-Time Block

Block your number from the called party.
Dial: *67 + 10-digit telephone number + SEND

One-Time Pass

If you have Caller ID Block permanently added to your account and want to allow your number to appear on a current call only.
Dial: *82 + 10-digit telephone number + SEND