Repairs, Loaners & Insurance

Knowing how important phones are to your business, we’ll get those in need of service up and running again as soon as possible.

• Loaner phones are provided free of charge.
• For accounts with 1–20 lines, bring your phone to an authorized service center—
  • A service technician will try to fix the phone onsite.
  • If it can’t be fixed onsite, we’ll send it to the national service center.
• For accounts with 20+ lines, contact your Business Account Executive or visit an authorized service center for assistance.

• If your phone malfunctions within the first 15 days of ownership, we’ll provide you with a new one—at no charge.
• Phones that are covered by a manufacturer’s warranty policy will be repaired at no charge to the customer (for repair labor and service parts).
• Manufacturers may cover the cost of repairing a defective phone (parts and labor) that has been purchased within the last 12 months if it does not show evidence of customer damage (e.g., physical abuse, liquid damage, etc.). Refer to your owner’s manual for specific warranty details.

• Phone insurance covers your wireless phone in case of theft, loss, accidental damage or mechanical/electrical breakdown (after expiration of the manufacturer’s warranty).
• This is a smart option for on-the-go workers in the construction, transportation, health-care and public-service fields who operate in rugged environments.

• View our latest phones with features that help you stay productive on the job. Be sure to ask about special promotional phone pricing available within four months of your contract expiration (on two-year contracts).