FAQ Topics

Top Ten Questions

  1. 1) Why is my bill so high (mid-cycle changes/proration)?

    Prorated or partial charges can appear on your bill if you add or change services in the middle of a billing cycle. Proration can occur on the bill following service suspension or addition of features. Additionally, at U.S. Cellular, your monthly service charges are billed one month in advance. For example, if your bill date is the 16th, your January 16th bill would reflect monthly service charges that cover January 16th through February 15th. Please check "How To Read Your Bill" for additional billing information.

    TOPIC - Billing FAQs

  2. 2) How do I know if I am on the right plan?

    U.S. Cellular's plans are designed to give you the minutes, messaging and data you want at a price that fits your budget. Review and make changes to your plan at anytime online by logging into My Account. Or, view our latest plan offerings here.

    TOPIC - Online Account Management FAQs

  3. 3) How does using data while roaming impact my bill?

    With U.S. Cellular, you get national coverage. Data usage while roaming is billed the same as data usage while in-network. Click here to learn all the ways you can track and monitor your data usage.

    TOPIC - Data Management FAQs

  4. 4) How do I keep track of the amount of data used on my account?

    U.S. Cellular helps you track your data usage by automatically sending you Text Message alerts when you approach your usage limit, but there are even more ways to track your data usage. Click here to learn more.

    TOPIC - Data Management FAQs

  5. 5) How can I avoid data overages?

    U.S. Cellular provides several tools for managing data and avoiding overages, for example:

          • Data Estimator Tool:Use this online tool to estimate your monthly data usage and select the plan that best meets your needs.
          • Data Overage Protection: We will send text message alerts (or voice calls for devices that don't accept texts) as you approach
             and reach your limits.
         •  My Account: If you haven't already, sign up for My Account, and you can view online how much data has been used, and
             how much is remaining for this month.
        •  Wi-Fi Now: Wi-Fi Now is a free app for Android devices that makes it easier to take advantage of the benefits that Wi-Fi offers today:
             a fast connection, savings on data plan, and the ability to use the network while on the go; use Wi-Fi at home, office, or at public hotspots.

    In addition, there are a number of free apps available to measure and manage data usage. Click here to learn more.

    TOPIC - Data Management FAQs

  6. 6) How do I redeem my Reward Points?

    Redeem your Reward Points by logging into My Account, calling Customer Service or visiting your nearest store.

    TOPIC - Rewards FAQs

  7. 7) Can I use my phone while traveling internationally?

    You may be able to use your phone when traveling internationally. Making outgoing calls from other countries is available with all Plans. Roaming internationally is currently unavailable for customers on No Contract plans. Click here to learn more.

    TOPIC - International Services FAQs

  8. 8) How do I change the settings on my phone (sync emails, contacts, etc.)?

    Select your device to access online tutorials, videos, user manuals and more. Or, find an in-store workshop near you for hands-on training.

    TOPIC - Using Your Phone FAQs

  9. 9) Does U.S. Cellular have national coverage?

    With U.S. Cellular, you get national coverage. We built a network with the highest network satisfaction of any national carrier because that's what you deserve. View our Maps and Coverage Locator for additional details.

    TOPIC - Coverage Locator FAQs

  10. 10) How do I know when I am eligible for a phone upgrade?

    Every month you can earn points with the U.S. Cellular rewards program. These points can be redeemed for rewards like faster phone upgrades. Log into My Account, call Customer Service or visit your nearest store to find out when you are eligible for an upgrade.

    TOPIC - Rewards FAQs

If you are unable to find the information you are looking for, write to Customer Service, call 611 from your U.S. Cellular® phone (always a free call)
or call our toll-free number, 1-888-944-9400.