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Smartphones

BlackBerry® FAQs

  1. How do I setup and configure my BlackBerry Internet Service™ account? 
     
  2. Why am I unable to send/receive e-mail messages from my BlackBerry Wireless Handheld™? 
    Issue Resolution
    Your BlackBerry Internet Service™ account has exceeded the storage quota

    Determine existing storage usage and delete messages to free space.

    • Determining existing storage usage:
      • Navigate to www.uscellular.blackberry.com and log in to your BlackBerry Internet Service™ account.
      • From the Home Page, locate Space Available. A percentage followed by the actual amount of space available will be displayed (i.e. 50% 5MB).
      • If you have less than 5% of your account storage space available it is recommended that you begin deleting messages to free additional space.
    • Delete messages to free space.
      Note: All of the messages in your BlackBerry Internet Service account (including messages in the Deleted Items folder) contribute to your overall quota usage. Also, please remember that messages deleted from your BlackBerry Internet Service account cannot be recovered. It is recommended that you only delete messages that are no longer needed.
      • From your BlackBerry Internet Service account, click the Manage Folders button.
      • Under the Folders list, locate Deleted Items and click Empty. This will permanently delete all messages in the Deleted Items folder.
      • If after emptying the Deleted Items folder you still have less than 5% of your quota space available, you should begin deleting messages from Inbox and Sent Items. Remember to empty the Deleted Items folder after deleting messages from your other folders.
    • Once you are below the storage quota, attempt to send a new e-mail message from your device.

    Note: To avoid this issue in the future and to better manage your BlackBerry Internet Service account, it is recommended that you establish auto-aging rules

    The BlackBerry Internet Service [CMIME] Service Book is corrupt

    Delete and reinstall the BlackBerry Internet Service [CMIME] Service Book:

    • From the handheld Home screen select Options.
    • Scroll to and select Service Book.
    • Select BlackBerry Internet Service [CMIME] Service Book and click the trackwheel.
    • From the menu, use the trackwheel to select Delete. Select Delete again to confirm.
    • Click the trackwheel and select Close.
    • Navigate to www.uscellular.blackberry.com and log in to your BlackBerry Internet Service account.
    • Click Profile.
    • Scroll to BlackBerry Internet Service Service Book
    • Click the Send Service Book button then click OK.
    • Once the activation message is received on the handheld the BlackBerry Internet Service Service Book will be installed. To verify that the BlackBerry Internet Service Service Book is active:
      • Select Options from the Home screen.
      • Scroll to and select Service Book.
      • Highlight BlackBerry Internet Service [CMIME] and click the trackwheel.
      • Select View. The Record Type should be Active.
      • Press the Escape button (located below the trackwheel) to return to the Home screen.
    • Attempt to send a new e-mail message from your device.
    The Message Services option is not configured to use BlackBerry Internet Service

    Set BlackBerry Internet Service as the default service for sending e-mail messages:

    • From the handheld Home screen select Options.
    • Scroll to and select Message Services.
    • Locate and highlight Messaging [CMIME].
    • Press the trackwheel and select Change Option.
    • Use the trackwheel to select BlackBerry Internet Service.
    • Press the trackwheel and select Save.
    • Press the Escape button (located below the trackwheel) to return to the Home screen.
    • Attempt to send a new e-mail message from your device.
    The BlackBerry Internet Service [CMIME] Service Book has not been accepted on the handheld

    Accept the service book.

    • From the handheld Home screen select Options.
    • Scroll to and select Service Book.
    • Highlight BlackBerry Internet Service [CMIME] and press the trackwheel.
    • Select Accept from the menu.
    • Press the Escape button (located below the trackwheel) to return to the Home screen.
    • Send a test message to your BlackBerry Internet Service address.
    The BlackBerry Internet Service [CMIME] Service Book has not been sent to the handheld

    Send the BlackBerry Internet Service Service Book to the device:

    • Navigate to www.uscellular.blackberry.com and log in to your BlackBerry Internet Service account.
    • Click Profile.
    • Scroll to BlackBerry Internet Service Service Book.
    • Click the Send Service Book button then click OK.
    • Once the activation message is received on the handheld the service book will be installed automatically.
    • To verify that the service book is active, select Options from the Home screen.
    • Scroll to and select Service Book.
    • Highlight BlackBerry Internet Service [CMIME] and click the trackwheel.
    • Select View. The Record Type should be Active.
    • Send a test message to your BlackBerry Internet Service address.
     
  3. I am unable to open attachments from within an e-mail - why is this happening? 
    Issue Resolution
    BlackBerry Enterprise Server® or BlackBerry Internet Service™ is not being used You must use a BlackBerry Enterprise Server® or the BlackBerry Internet Service™ in order to open attachments.
    The BlackBerry Attachment Service is not running the BlackBerry Enterprise Server® Contact your BlackBerry Enterprise Server® Administrator.
    The BlackBerry Attachment application is not installed on the handheld Verify the attachment module is installed, from the Home Screen open Options and select Applications. To install the BlackBerry Attachment Service, use the Application Loader in the BlackBerry Desktop Manager.
     
  4. What types of file attachments are supported? 
    File Format Versions
    Adobe® PDF 1.1 and Higher
    Microsoft® Excel 97 and Higher
    Microsoft PowerPoint® 97 and Higher
    Microsoft Word® 97 and Higher
    Corel® WordPerfect® 6.0 and Higher
    ZIP Archives 2.6 and Higher
    HTML All
    ASCII Text All