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BlackBerry Internet ServiceTM

  1. How do I setup and configure my BlackBerry Internet ServiceTM account? 
     
  2. Changing the "sent from" address 

    To change the address from which your e-mail is sent for your BlackBerry® account:

    1. Log into your BlackBerry Internet Service account
    2. Click Profile
    3. Click "Sent From" Address
    4. Click one of the following options:
      • I want my "Sent From" Address to be the default handheld e-mail address
      • I want the e-mail account below to be my Sent From Address
        Note: This is a drop down menu including all integrated e-mail addresses
      • I want to customize my Sent From Address to be the e-mail address entered below
        Note: You can input any e-mail address in this field.
    5. Click Submit to save the changes
    6. Log out of your BlackBerry Internet Service account to save the selected Sent From Address
     
  3. Importing your Outlook address book 

    Note: The first time you perform this procedure you might need the Microsoft® Office CD to install the Import/Export engine. To import your Outlook address book to your BlackBerry Internet Service address book, complete the following tasks:

    1. Export the Outlook address book to a CSV file
    2. Import the CSV file into BlackBerry Internet Service

    To Export the Outlook Address Book to a CSV File complete the following steps:

    1. In Outlook, from the File menu, select Import and Export. The Import and Export Wizard appears
    2. Select Export to a file, then click Next
    3. Select Comma Separated Values (Windows), then click Next
    4. If a message window appears asking you to install the Import/Export engine, you might need the Microsoft Office CD to complete this task
    5. In the Export to a File window, select the Contacts folder containing your address book. See the circled area in the image below
    Export To A File Screenshot
    1. Click Next, followed by Browse
    2. In the Browse window, choose a location where you want to save the CSV file
    3. In the File name field, type a file name with a .csv extension, then click OK.
    4. Click Next > Finished. The CSV file is created
    To Import a CSV File into BlackBerry Internet ServiceTM complete the following steps: 
    1. Connect to the BlackBerry Internet ServiceTM Web site and log in to your BlackBerry® account
    2. Click the Address Book link
    3. On the navigation bar, click Import
    4. Click Browse
    5. In the Choose File window, browse to the location where you saved the CSV file
    6. Select the CSV file and click Open
    7. Click Add. Your Outlook address book contacts appear in your BlackBerry Internet Service address book
     
  4. Managing Your Mailbox Size with BlackBerry Internet ServiceTM 

    BlackBerry Internet Service cannot send or receive e-mail messages if the BlackBerry Internet Service mailbox reaches its storage limit. To resume sending and receiving, messages must be deleted to free space in the mailbox.

    You can manage your mailbox using one or more of the following:

    Auto-aging 

    Auto-aging moves old messages to your Deleted Items folder. Auto-aging can be set for individual folders.

    1. On the Home Page, within the BlackBerry Internet Service Web site for your service provider, click the Manage Folders button in the left pane. Items in the different folders are retained or purged to a schedule that you set.
    2. The Manage Folders page opens, below
      Manage Folders
    3. Click one of these folders:
      • Inbox
      • Deleted Items
      • Draft
      • Sent Items
      In the following example the Inbox folder has been selected
    4. In the Auto Age section, put a check mark next to Auto Age items older than
    5. In the text box, type a number. For example, 30
      Inbox Image
    6. From the drop-down list, select Days, Weeks, or Months
    7. Click Save and Close. The option is saved. From now on, mail older than 30 days will be moved from the Inbox to the Deleted Items folder

    Reconciling Wireless e-mail 

    You can set whether e-mail messages are deleted from the device only, or from both the device and the BlackBerry Internet ServiceTM mailbox during an e-mail reconciliation. The default for Wireless e-mail Reconciliation on your handheld is Disabled. Set Wireless Reconcile to Enabled.

    1. From the main screen on your handheld, click Messages
    2. Click the trackwheel and click Options. The Messages Options window opens
    3. Click e-mail Reconciliation

    To set Delete On and Wireless Reconcile

    1. Click the Delete On or Wireless Reconcile option and click Change Option
    2. If setting Delete On: Click Mailbox & Handheld
      If setting Wireless Reconcile: Click On
    3. Click the trackwheel and click Save

    To set Wireless Delete Options in BlackBerry Internet ServiceTM Web site

    1. Log in to your BlackBerry Internet Service Web site
    2. On the Home Page, click Profile
    3. In the Wireless Delete Options, click permanent deletion
    4. Put a check mark next to Enable permanent deletion of messages on WebClient when messages are deleted from the handheld
    5. Click Save. The Permanent deletion of messages on WebClient when messages are deleted from handheld is now Enabled message appears at the top of the screen

    Note: Setting this option permanently deletes e-mail messages when deleted from the handheld.

    Using Reconcile Now 

    When messages are reconciled, any message that you file or delete on your handheld is also filed or deleted on your BlackBerry Internet ServiceTM mailbox, depending on how you set your message options. If wireless e-mail reconciliation is enabled on your handheld, you can reconcile e-mail messages manually with Reconcile Now.

    1. From the main screen on your handheld, click Messages. The Messages screen appears
    2. Click the trackwheel and click Reconcile Now

    Purging Deleted Items 

    Messages in your Deleted Items folder are calculated into the total mailbox size. Deleted messages are saved in the Deleted Items folder within your BlackBerry Internet Service mailbox. They are not permanently removed unless you do one of the following:

    1. From the main screen on your handheld, click on the Messages Icon
    2. Click the trackwheel and select Options
    3. In the Message List Options screen, click the trackwheel and select Purge Deleted Items from the menu. All the e-mail messages in the Deleted Items folder are permanently removed

    OR

    1. Log in to your BlackBerry Internet Service Web site
    2. On the Home Page, click Empty Deleted Items

    All the e-mail messages in the Deleted Items folder are permanently removed.

     
  5. BlackBerry Internet ServiceTM mailbox is full 

    You receive an error on the BlackBerry Wireless Handheld warning that your BlackBerry Internet Service mailbox is full or has exceeded its storage capacity. As a result, you are unable to send or receive messages on the handheld.

    Note: The exact error message varies between wireless service providers.

    As the BlackBerry Internet Service redirects messages to the handheld, a copy of these messages is stored in your BlackBerry Wireless Handheld mailbox. If you have not set up a plan to manage your mailbox, it will eventually reach its storage capacity.

     
  6. Integrate other e-mail accounts with your BlackBerry account 

    Your BlackBerry Internet Service account can be integrated with up to ten Internet Service Provider (ISP) e-mail accounts. BlackBerry supports most Post Office Protocol 3 (POP3) and Internet Message Access Protocol (IMAP) accounts including Microsoft® MSN Hotmail Plus and Yahoo!TM Mail Plus.

    Account Integration Requirements

    Verify that your e-mail account provider complies with the following account integration requirements:

    • If using a POP server, it must be configured to use Transmission Control Protocol (TCP) port 995 or port 110
    • If using an IMAP server, it must be configured to use TCP port 143 or port 993
    • If the POP or IMAP server is located behind a firewall or proxy, the TCP port used must be configured to allow bi-directional Internet traffic
    • If using a POP server, it must support unique identification listing (UIDL). Please perform an Internet search for Request for Comments document RFC1939

    Integrate an E-mail Account

    Complete the following steps

    1. Connect to the BlackBerry Internet Service Web site and log in to your BlackBerry account
    2. On the navigation bar, click Profile
    3. Under E-mail Accounts, click the hyperlink other e-mail accounts
    4. Click Add Account
    5. Type the e-mail address, user name, and password in the appropriate fields, then click Submit
    6. If you see the message 'Your e-mail account has been successfully set up', the integration is complete. The integrated account is listed with a green check mark in the Status column (on the far right). New e-mail messages will begin appearing on the handheld from your integrated e-mail account

      If you see the message 'We were unable to configure this mailbox,' it is the result of one of the following:
      • The integration failed because you entered the wrong account information. Repeat the process
      • The integration is not complete because you must enter additional information. Complete the steps in the following section

    Provide Additional Information

    • You entered the wrong account information. Repeat the process
    • There is a temporary connection problem between the BlackBerry Internet Service Web site and your e-mail provider's Web site. Try integrating your account later
     
  7. Integrate a Yahoo!TM Mail Plus account with your BlackBerry account 

    If you are a Yahoo!TM Mail account holder, you must subscribe to Yahoo!TM Mail Plus in order to integrate your Yahoo! Mail account with your BlackBerry account. To integrate a Yahoo! Mail Plus account with your BlackBerry account:

    1. Connect to the BlackBerry Internet Service web site and log in to your BlackBerry account
    2. On the navigation bar, click Profile
    3. Under E-mail Accounts, click the hyperlink other e-mail accounts
    4. Click Add Account
    5. Type the e-mail address, user name, and password in the appropriate fields and click Submit
    6. Click the I have enabled POP access to my Yahoo!TM mailbox and want to add it option, then click Next
    7. If you see the message 'Your e-mail account has been successfully set up', the integration is complete. The integrated account is listed with a green check mark in the Status column (on the far right). New e-mail messages will begin appearing on the handheld from the integrated account

      If you see the message 'We were unable to configure this mailbox', the integration failed for one of the following reasons:
      • Your Yahoo!TM E-mail Plus account is not registered
      • You entered the wrong account information. Repeat the process
      • There is a temporary connection problem between the BlackBerry Internet Service and the Yahoo!TM Mail web site. Try integrating your account later
     
  8. Integrate an iNotes account with your BlackBerry account 

    To integrate an iNotes account with your BlackBerry account:

    1. Connect to the BlackBerry Internet Service web site and log in to your BlackBerry account
    2. On the navigation bar, click Profile
    3. Under E-mail Accounts, click the hyperlink other e-mail accounts
    4. Click Add Account
    5. Type the e-mail address, user name, and password in the appropriate fields, then click Submit
    6. Under Lotus Notes/Domino, select the I can access my mailbox using a Web browser (iNotes) option
    7. Click Submit
    8. In the iNotes URL field, type your iNotes account URL. Include the location of the .nsf file and the connection type (either http or https)

      For example, http://domain.domain.com/mail/username.nsf
    9. Verify that your e-mail address, user name, and password are correct
    10. Select the Leave messages on mail server check box
    11. Click Submit

      If you see the message 'Your e-mail account has been successfully set up', the integration is complete. The integrated account is listed with a green check mark in the Status column (on the far right). New e-mail messages will begin appearing on the handheld from your integrated iNotes account.

      If you see the message 'We were unable to configure this mailbox', the integration failed for one of the following reasons:
      • You entered the wrong account information. Repeat the process
      • There is a temporary connection problem between the BlackBerry Internet Service and your iNotes mail server. Try integrating your account later
     
  9. Integrate an Outlook Web Access account (OWA) with your BlackBerry account 

    BlackBerry® does not currently support integration with Outlook Web Access 2003 accounts.

    To integrate an OWA account with your BlackBerry account:

    1. Connect to the BlackBerry Internet Service Web site and log in to your BlackBerry account
    2. On the navigation bar, click Profile
    3. Under E-mail Accounts, click the hyperlink other e-mail accounts
    4. Click Add Account
    5. Type the e-mail address, user name, and password in the appropriate fields, then click Submit
    6. Under Microsoft Outlook/Exchange, select the option for I can access my mailbox using a Web browser (Outlook Web Access)
    7. Click Submit
    8. In the Outlook Web Access URL field, type the OWA account URL
    9. In the Mailbox Name field, type the Mailbox name for your OWA account
    10. Verify that your e-mail address, user name, and password are correct
    11. Select the Leave messages on mail server check box
    12. Click Submit

      If you see the message 'Your e-mail account has been successfully set up' the integration is complete. The integrated account is listed with a green check mark in the Status column (on the far right). New e-mail messages will begin appearing on the handheld from your integrated OWA account.

      If you see the message 'We were unable to configure this mailbox' the integration failed for one of the following reasons:
      • You entered the wrong account information. Repeat the process
      • There is a temporary connection problem between the BlackBerry Internet Service web site and your Exchange server. Try integrating your account later.

    Note: Messages are retrieved from your Exchange Server account and forwarded to your BlackBerry Wireless HandheldTM every 15 minutes.

     
  10. Forgot user ID or password for the BlackBerry Internet Service Web site 
    1. To obtain your user ID, contact your service provider
    2. To obtain your password, click the Forgot your password link on the BlackBerry Internet Service Web site and type your user ID. A new password will be sent to you in an e-mail