Legal Policies

Terms and Conditions of the U.S. Cellular Home Phone

IMPORTANT 911 EMERGENCY RESPONSE INFORMATION.

The U.S. Cellular Home Phone Device ("Device") in conjunction with Home Phone Service ("Service") (together the "U.S. Cellular Home Phone") is a Commercial Mobile Radio Service and not a landline phone service. U.S. Cellular does not represent or warrant that the U.S Cellular Home Phone is equivalent to landline phone service. 911 calls made using the U.S. Cellular Home Phone Service are routed using U.S. Cellular' s automatic location technology and users should be prepared to provide their physical address to emergency responders. While the Device does contain a GPS chip, its connection may be limited due to the Device's location within the home. The GPS chip will work best if the Device is located near a window or other opening.

A corded or cordless landline phone must be connected to the Device in order to use the U.S Cellular Home Phone to operate. A corded or cordless landline phone is not included. While the Device does have a backup battery, if the landline phone to which the Device is connected requires external electric power to operate, Service (including the ability to make and receive 911 calls) will not be available during a power outage.

Neither U.S. Cellular nor any of its affiliates shall be liable for any service outage and/or inability to access emergency service personnel, nor shall U.S. Cellular or any of its affiliates be responsible for the acts or omissions of emergency response center personnel.

SERVICE USE AND LIMITATIONS.
The U.S. Cellular Home Phone is solely a wireless voice service. Data services typically available on handheld wireless phones or other wireless devices are not available through U.S. Cellular Home Phone. U.S. Cellular Home Phone is not compatible with services requiring data including, but not limited to fax service, DVR services, credit card machines, medical alert services or some High Speed or DSL Internet services. The U.S. Cellular Home Phone may not be compatible with certain home security systems. Please check with your home security system provider to confirm the compatibility requirements of your home security system.

Service coverage may vary. See uscellular.com/maps for the latest coverage information. Service may be interrupted or limited due to weather, terrain, customer equipment or network limitations. Coverage indoors may also vary. U.S. Cellular does not guarantee coverage. A new 2-year Customer Service Agreement (subject to a pro-rated $150 early termination) is required. See uscellular.com/legal for terms and conditions. Agreement terms apply as long as you are a customer. A $40 device activation fee and credit approval may apply. Regulatory Cost Recovery Fee applies (currently $1.57/line/month); this is not a tax or government required charge. Additional fees, taxes and terms apply and vary by service and equipment. See store or uscellular.com for details. Kansas Customers: In areas in which U.S. Cellular receives support from the Federal Universal Service Fund, all reasonable requests for service must be met. Unresolved questions concerning services availability can be directed to the Kansas Corporation Commission Office of Public Affairs and Consumer Protection at 1-800-662-0027.

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