Plans
Voice Mail

Voice Mail FAQs 

  1.  Can I set up my Voice Mail so that I do not need to enter my password every time I dial to listen to my Voice Mail messages?
    It is in your best interest to secure your Voice Mail account by having it password protected. This ensures that only those who know your password are able to access your account, make modifications, and listen to your messages. However, you can chose to remove that password protection anytime you dial your Voice Mail from your handset by selecting Option-4 (personal options) from the main menu, then Option-4 (Modify personal options), then Option-2 (skip password).
     
  2.  How do I change my language preference for my Voice Mail system?
    You can change to English or Spanish at anytime. Do this by dialing your Voice Mail account and pressing Option-4 (personal options) from the main menu, then Option-2 (administrative options), then Option-5 (mailbox language).
     
  3.  Can I change how I hear messages played back? Is there an option that allows me to choose the level of prompting that my mailbox will present?
    Yes, you can manage your prompt levels by selecting Option-4 (personal options) from the main menu, then Option-2 (administrative options), then Option-3 (prompt levels). Your options are:
    1. Standard: This is the default setting
    2. Rapid: Menu and command prompts are slightly abbreviated
    3. Extended: Menu and command prompts are slightly more verbose
     
  4.  I want to have my telephone number heard as my recording and not my recorded voice.
    You can choose this option while you are initializing your Voice Mail account by following the prompts to have the system speak your telephone number. If you have already initialized your Voice Mail account, you can speak your telephone number when recording your greeting.
     
  5.  What are the rules for choosing a password for the Voice Mail system?
    To protect your privacy, the Voice Mail system does not allow "easy-to-guess" passwords, including your telephone number, your telephone number in reverse, repeating digits, consecutive digits, or ascending/descending even/odd numbers. Your choice of a unique password will be an important step in protecting your Voice Mail messages.
     
  6.  Can a deleted Voice Mail be recovered?
    No. Once a message is deleted, there is no way to recover it.
     
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