Device Protection

Submit A Claim

You can't always prevent your device from being lost, stolen or damaged, but you can make sure it's replaced quickly and easily – so you're not left speechless. Please follow the below instructions to file a claim. If you do not have Device Protection+, call U.S. Cellular® Customer Service at 1-888-944-9400 to suspend your service and protect yourself against unauthorized use.

Data Protection in Event of Lost/Stolen Smartphone or Tablet

Enrolled Smartphone and tablet users will be able to access and use the following protection features:

  • Virus Defense
  • Locate, Lock and Wipe Data
  • Data Backup
The locate, lock and wipe functionalities are essential to protecting your data in the event your device is lost or stolen. Visit to take advantage of these functions.

Filing A Claim

File a claim quickly and easily by visiting, 24 hours a day, 7 days a week. You may also call 1-800-480-0167 and a customer service representative will work with you to process your claim.

Once your claim is approved, a nonrefundable deductible of $50, $100, $150 or $175 will apply based on your device. Deductibles can be paid by credit card, debit card, eCheck or Cash on Delivery (C.O.D.) A $17 charge will apply if you choose to pay by C.O.D. Please visit to determine which deductible applies to your device.

The claim should be filed by you within 90 days of the incident, unless otherwise required by state law.

Please have the following information on hand when you file your claim:
  • Your U.S. Cellular wireless number
  • Device manufacturer/make/model
  • Cause and date of loss or damage
  • Deductible payment method

Under certain circumstances, additional documentation such as a police report or proof of loss, may be required in order to process your claim.

Once your claim is approved, your device will be replaced with a reconditioned model of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality.

If the approved claim involves a damaged or malfunctioning device, you will be provided with detailed information on how to return the device.