Device Protection

Submit A Claim

You can't always prevent your device from being damaged, lost or stolen, but you can make sure it's replaced quickly and easily – so you're not left speechless. Please follow the instructions below to file a claim. If your device is lost or stolen, call U.S. Cellular® Customer Service at 1-888-944-9400 to suspend your service and protect yourself against unauthorized use.

Data protection features for Smartphone or tablet users can help in the event of loss or theft

Enrolled Smartphone and tablet users who have downloaded and registered the data protection features* via the Device Shield app on the enrolled device can access mywirelessclaim.com and locate, lock or wipe their device in the event it is lost or stolen. Plus, take advantage of other data protection features to restore previously backed up files when needed and keep your device protected against potential hackers and other threats.

*Data protection features are provided by a third party, must be downloaded and their availability may vary by operating system.

Filing A Claim

File a claim quickly and easily by visiting mywirelessclaim.com, 24 hours a day, 7 days a week. You may also call 1-800-480-0167 and a customer service representative will work with you to process your claim.

Once your claim is approved a deductible of $50, $100, $150 or $175 will apply based on your device. Deductibles can be paid by credit card, debit card, eCheck or Cash on Delivery (C.O.D.) A $17 charge will apply if you choose to pay by C.O.D. Please visit mywirelessclaim.com to determine which deductible applies to your device.

The claim must be filed by you within 90 days of the incident, unless additional time is required by state law.

Please have the following information on hand when you file your claim:
  • Your U.S. Cellular wireless number
  • Device manufacturer/make/model
  • Cause and date of loss or damage
  • Deductible payment method

Under certain circumstances, additional documentation such as a police report or proof of loss, may be required in order to process your claim.

Once your claim is approved, your device will be replaced with a reconditioned model of like kind and quality. In the event that a reconditioned one is not available, we will replace it with a new model of like kind and quality.

If the approved claim involves a malfunctioning or damaged device, you will be provided with detailed information on how to return the device. To avoid an unrecovered equipment fee of up to $250, you must return your malfunctioning/damaged device within 10 days from the date you receive your replacement.