Plans
Submit A Claim
You can't always stop your phone from being lost, stolen or accidentally damaged, but you can make sure it's repaired or replaced quickly and easily - so you're not left speechless. Whether you are protected or not, call U.S. Cellular® Customer Service at 1-888-944-9400 to suspend your service and protect yourself against unauthorized use.
Phone Service and Repair Program
If you are experiencing technical issues with your phone and feel it may be damaged, please visit our Troubleshooting FAQs before submitting a claim.
If you have additional questions in resolving technical issues, visit one of our retail locations or call Customer Service at 1-888-944-9400.
Filing A Claim
If you have Device Protection and your phone was stolen, loss, accidentally damaged or suffered a mechanical or electrical breakdown, making a claim is quick and easy. File a claim online at www.mywirelessclaim.com 24 hours a day / 7 days a week or call at
1-800-480-0167.
Saturday 8 AM - 11 PM
Sunday 9 AM - 7 PM
All times are CST
A claims representative will work with you to process your claim and replace your equipment as quickly as possible. Here's how the process works:
- The account holder should call to file a claim
- Provide the mobile number for the phone in question
- Provide the manufacturer and model of the phone
- Provide a description of the incident, including:
Where: Location or address of where loss or damage took place
What: Description of the incident that caused the loss or damage
When: Time & date (must be reported within 90 days of incident - one year for Wisconsin residents)
What: Cause of the damage - If stolen:
- You must have a police report number from the jurisdiction in the city where the crime occurred
- Police report should be filed with the authorities
In certain events, additional documentation may be required, such as a copy of the police report or a sworn statement of incident, to process your claim. Also, the Administrator may request to speak with the user of the phone in order to get additional details concerning the claim.
