Knowing how important phones are to your business, we'll get those in need of service up and running again as soon as possible.
- Loaner phones (* based on availability) are provided free of charge to the account owner or authorized users.
- For accounts within 1 — 20 lines, bring your phone to any
U.S. Cellular retail location. An in-store evaluation will be performed and appropriate repair or replacement options will be recommended.
- For accounts with 20+ lines, contact your Business Account Executive or visit an authorized service center for assistance.
Visit mywirelessclaim.com to find answers to many of your questions. You can also call 1-800-480-0167 and a customer service representative will help you during the following hours of operation:
Mon - Fri: 6 AM - 11 PM
Sat: 8 AM - 11 PM
Sun: 9 AM - 7 PM
All times are CST
Check the status of a claim
24 hours a day / 7 days a week
for automated assistance
during non-business hours.
Submit a Claim
What Does Device Protection Cover?
We understand that accidents happen. With Device Protection+, you won't have to worry about a costly replacement. Your wireless device is covered if it malfunctions due to mechanical or electrical breakdown, or if it is accidentally damaged, lost or stolen.
Call customer service to suspend your service to protect yourself against unauthorized charges. Dial 611 from you U.S. Cellular phone OR Call our toll-free number 1-888-944-9400.
Request to add Device Protection to your
account at the time of purchase if buying in one
of our store locations or by phone at
To enroll, please call customer service by dialing
611 from your U.S. Cellular phone
(always a free call) or our toll-free number,
A U.S. Cellular representative will place a call to your phone to validate your service and your coverage will begin when you answer this call.