Business
Repairs, Loaners & Device Protection
What to do if your phone isn't working
Knowing how important phones are to your business, we'll get those in need of service up and running again as soon as possible.
- Loaner phones are provided free of charge
- For accounts with 1 - 20 lines, bring your phone to an authorized service center. A service technician will try to fix the phone onsite. If it can't be fixed onsite, we'll send it to the national service center
- For accounts with 20+ lines, contact your Business Account Executive or visit an authorized service center for assistance
Fees for phone repairs
- If your phone malfunctions within the first 15 days of ownership, we'll provide you with a new one - at no charge
- Phones that are covered by a manufacturer's warranty policy will be repaired at no charge (for repair labor and service parts)
- Manufacturers may cover the cost of repairing a defective phone (parts and labor) that has been purchased within the last 12 months if it does not show evidence of customer damage (e.g., physical abuse, liquid damage, etc.). Refer to your owner's manual for specific warranty details
Device Protection
Device Protection covers your U.S. Cellular® wireless device in case of theft, loss and accidental damage. It also covers mechanical or electrical breakdown after the expiration of the manufacturer's warranty.
This is a smart option for on-the-go workers in the construction, transportation, health-care and public-service fields who operate in rugged environments.
Ready for a new phone? Browse our selection of the latest phones.
