U.S. Cellular Recognized as a J.D. Power 2011 Customer Service Champion
CHICAGO – U.S. Cellular was recognized at the J.D. Power and Associates Customer Service Roundtable in Las Vegas as a J.D. Power 2011 Customer Service Champion—one of only 40 companies to have earned this distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. Five key customer "touch points" measured included people, presentation, process, product and price.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research as well as additional, supplemental research. This group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.
According to Alan D. Ferber, executive vice president of operations for U.S. Cellular, "We are especially honored to be named a Customer Service Champion because it's based on the opinion of our customers. They deserve excellent customer service, and we will continue to work hard to deliver it."
In 2010, U.S. Cellular was also recognized by J.D. Power for overall call quality in the North Central Region for the 10th reporting period in a row.
About U.S. Cellular
U.S. Cellular is committed to fixing wireless one project at a time and recently unveiled The Belief Project, an array of industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier provides the best cell phone service in the country according to survey results released by Consumer Reports, which found that wireless customers are more satisfied with U.S. Cellular than every other major wireless company. U.S. Cellular has the highest call quality and network satisfaction of any national carrier and was also named one of Forbes Magazine's 2010 "Most Trustworthy Companies." The Belief Project complements U.S. Cellular's growing catalog of cutting-edge phones that are all backed by its high-speed nationwide network. To learn more about U.S. Cellular, visit one of its retail stores or uscellular.com
For more information, contact:
Chelsea L. Whittington