U.S. CELLULAR'S CEDAR RAPIDS CUSTOMER CARE CENTER TO FILL 78 JOBS
CEDAR RAPIDS, Iowa, (Aug. 3, 2010) – U.S. Cellular is stepping up efforts to hire 78 customer care representatives in the next three months for its Cedar Rapids Customer Care Center. The positions offer an opportunity to advance professionally and benefits that include full tuition reimbursement and a generous health insurance package starting the first day on the job. Interested candidates are encouraged to visit the care center's open house this Saturday from 9:00 a.m. – noon.
"To keep our economy on the right track, we need good paying jobs that can support a family and lead to enjoyable and rewarding careers," said Iowa Governor Chet Culver. "U.S. Cellular's continued hiring is good news for the people of Marion and Iowa, and hopefully this is a sign of more things to come."
Matt Sampson, director of the customer care center, said the increased popularity of smartphones is driving the need for customer care representatives who also are technically savvy.
"With the rising popularity of smartphones and our Android-powered devices, our customers are using their cell phones to do more than make calls and send text messages," Sampson said. "Many phones also send and receive e-mails, and smartphones are more like mini computers."
The Cedar Rapids Customer Care Center is located at 3301 Armar Drive in Marion. It employs nearly 300 associates in a variety of positions. Sampson said that the company prides itself on the unique environment of its five care centers nationwide that manage more than 2 million customer service calls per month.
U.S. Cellular is looking for general customer service candidates as well as those who have a solid understanding of wireless technology, products and services, including BlackBerry, Windows Mobile and Android-powered smartphones, tethered data connections and wireless modem cards.
Customer care representatives receive seven weeks of paid classroom instruction before they answer customer calls and continue with professional development as they grow in the organization.
"This is not like an ordinary call center," Sampson said. "Imagine succeeding where you love your work and can be yourself. It's a place where you get outstanding training while working in a culture that encourages career growth."
To apply for positions, log on to www.uscellular.jobs.
About U.S. Cellular
The 9,000 associates of U.S. Cellular believe a wireless phone enhances people's lives and a wireless company should be in the business of bringing people together. U.S. Cellular has a wide range of monthly plans, including those with unlimited nationwide calling, unlimited free incoming calls and options to prepay. The company has a growing catalog of phones like the BlackBerry® Tour and the touch-screen LG Tritan and HTC Touch Pro 2, which offer e-mail and Web access. U.S. Cellular believes in the power of the community and has made a commitment to invest more than $4.5 million in teachers and schools during 2009 and 2010. Based in Chicago, the company is the nation's sixth-largest wireless carrier, serving 6.2 million customers across the country. To learn more about the company visit one of its retail stores or uscellular.com. You can also check out U.S. Cellular on Facebook.