Press Room

Public Affairs

U.S. CELLULAR'S BOLINGBROOK CUSTOMER CARE CENTER LOOKING TO HIRE MULTILINGUAL ASSOCIATES

BOLINGBROOK, Ill. (May 18, 2010) — U.S. Cellular, the nation's sixth-largest wireless carrier, is looking to hire 12 multilingual customer service representatives in its Bolingbrook Customer Care Center within the next month.

"We have a talented workforce in Bolingbrook and appreciate whenever companies provide rewarding careers for our residents," said Bolingbrook Mayor Roger Claar. "I've visited the Customer Care Center many times and witnessed first hand the positive, customer-focused atmosphere U.S. Cellular has created for their associates."

U.S. Cellular is looking for bilingual candidates with strong customer service, sales and problem-solving skills. Prior customer experience is desired. Positions come with the opportunity to advance professionally and great benefits, including full tuition reimbursement and a generous health insurance package from the first day on the job.

"We are always looking for candidates who are passionate about serving customers," said Rudel DeCastro, director of the Bolingbrook Customer Care Center. "We believe the most important people in our company are those who work directly with our customers. This is a fantastic opportunity, whether you are fresh out of school, recently laid off or just looking for a career change."

The Bolingbrook Customer Care Center employs 450 associates from the greater Chicago area in a variety of positions. The customer care center is one of U.S. Cellular's five centers nationwide that manage two million customer service calls per month and is one of the company's two multilingual centers.

Customer Care Center associates receive seven weeks of paid classroom instruction before answering customer calls and continue with professional development as they grow in the organization. This ongoing instruction builds leaders and helps associates deliver the best customer satisfaction in the industry.

This culture drives U.S. Cellular to be more than just a phone company. Associates give back to their communities through volunteerism and are given resources to locate, sign up for and track their volunteer projects. The company also matches associates' donations to nonprofit organizations dollar-for-dollar up to $2,500 each year. Last year U.S. Cellular associates in Illinois volunteered 8,225 hours and since 2009 the company has contributed $665,078 to schools in Illinois as part of its commitment to education.

Candidates who are passionate about serving customers and looking to start to further their careers should visit www.uscellular.jobs to apply.

About U.S. Cellular
The 9,000 associates of U.S. Cellular believe a wireless phone enhances people's lives and a wireless company should be in the business of bringing people together. U.S. Cellular has a wide range of monthly plans, including those with unlimited nationwide calling, unlimited free incoming calls and options to prepay. The company has a growing catalog of phones like the BlackBerry® Tour and the touch-screen LG Tritan and HTC Touch Pro 2, which offer e-mail and Web access. U.S. Cellular believes in the power of the community and has made a commitment to invest more than $4.5 million in teachers and schools during 2009 and 2010. Based in Chicago, the company is the nation's sixth-largest wireless carrier, serving 6.2 million customers across the country. To learn more about the company visit one of its retail stores or uscellular.com. You can also check out U.S. Cellular on Facebook.