U.S. CELLULAR TOPS J.D. POWER AND ASSOCIATES CALL QUALITY RANKING FOR THE SEVENTH CONSECUTIVE TIME
CHICAGO, March 20, 2009 – U.S. Cellular customers in the North Central Region continue to enjoy the highest quality calls on their wireless phones, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance StudySM – Volume 1. For the seventh reporting period in a row, U.S. Cellular has received the J.D. Power and Associates award for overall call quality in the North Central Region, which includes Illinois, Indiana, Wisconsin, Michigan and Ohio. In addition to experiencing less static/interference, U.S. Cellular customers in this region have fewer problems with initial call connection and dropped or disconnected cell phone calls according to the study.
"Your cell phone is only as reliable as the network it uses," said Mike Irizarry, executive vice president and chief technical officer for U.S. Cellular. "We're constantly testing coverage and capacity to ensure the best possible network performance because every call our customers make is important."
Conducted twice a year, the J.D. Power and Associates Wireless Call Quality Performance Study measures the number of problems experienced with wireless call quality in seven customer-impacting factors: dropped/disconnected calls; static/interference; connection on first try; voice distortion; no echoes; no immediate voice mail notification; and no immediate text message notification.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on boat ratings, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About U.S. Cellular
The 9,000 associates of U.S. Cellular believe a wireless phone enhances people's lives and a wireless company should be in the business of bringing people together. U.S. Cellular has a wide range of monthly plans, including those with unlimited nationwide calling, unlimited free incoming calls and options to prepay. The company has a growing catalog of phones like the BlackBerry® Pearl and Curve, and the touch-screen Samsung Delve, which offer e-mail and Web access. Based in Chicago, U.S. Cellular is the nation's fifth-largest full service wireless carrier, serving 6.2 million customers across the country. To learn more about the company visit one of its retail stores or uscellular.com.