U.S. CELLULAR ADDING MORE THAN 100 JOBS IN ITS WAUKESHA CUSTOMER CARE CENTER
WAUKESHA, Wis., May 20, 2009 – U.S. Cellular today participated in the Workforce Development Center's Spring Job Fair at Waukesha County Technical College as it adds more than 100 customer service positions in its Waukesha Customer Care Center.
"It's encouraging to see growth in a major Wisconsin company right now," said Gov. Jim Doyle. "U.S. Cellular has a big presence in Waukesha and I'm pleased to see the commitment they're making to the region."
The openings at U.S. Cellular are entry-level positions that can lead to greater opportunities. Customer care center associates receive six weeks of paid classroom instruction before they answer customer calls and continue with professional development as they grow in the organization. This ongoing instruction and focus on promoting from within builds leaders and helps associates deliver the best customer satisfaction in the industry.
"This is a fantastic opportunity, whether you are fresh out of school, recently laid off or looking for a career change," said Bill Isaac, director of the Waukesha Customer Care Center. "We believe that associates who work directly with our customers are the voice of our company and these jobs come with great pay, benefits and the potential to grow your career."
"Despite the difficult economy we're adding new businesses and I'm thrilled to see U.S. Cellular's continuing commitment to provide much-needed jobs for Waukesha," said Mayor Larry Nelson.
The Waukesha Customer Care Center is located off of I-94 and Hwy F and currently employs 400 associates from the greater Milwaukee area in a variety of positions. It's one of U.S. Cellular's five centers nationwide that manage 2 million customer calls per month.
"Our company culture is based on shared values that make our customer care center a positive, rewarding and fun place to work," Isaac added.
This culture drives U.S. Cellular to be more than just a phone company. Associates give back to their communities through volunteerism and are given resources to locate, sign up for and track their volunteer projects. The company also matches associates' donations to nonprofit organizations dollar-for-dollar up to $2,500 each year. Last year U.S. Cellular contributed $371,732 to nonprofits in Wisconsin and associates volunteered 1,500 hours. In 2009 the company has already contributed $258,604 to schools in Wisconsin as part of its commitment to education in 2009-2010.
Anyone who was not able to attend the career fair but is still interested in applying for a job at U.S. Cellular can visit its Web site, www.uscellular.com.
The 9,000 associates of U.S. Cellular believe a wireless phone enhances people's lives and a wireless company should be in the business of bringing people together. U.S. Cellular has a wide range of monthly plans, including those with unlimited nationwide calling, unlimited free incoming calls and options to prepay. The company has a growing catalog of phones like the BlackBerry® Pearl and Curve, and the touch-screen Samsung Delve, which offer e-mail and Web access. Based in Chicago, U.S. Cellular is the nation's fifth-largest full-service wireless carrier, serving 6.2 million customers across the country. To learn more about the company visit one of its retail stores or uscellular.com