About Us
About Us

About Us

Chicago & St. Louis customers, click here.


At U.S. Cellular, we focus on having the world's best customer service and delivering industry-leading innovations. Our customers receive unique benefits such as a valuable rewards program that recognizes customer loyalty, and points can be used to upgrade to the latest 4G LTE devices faster as well as accessories and ringtones. Our strong line-up of cutting-edge devices are designed to simplify and organize your life. They are all backed by our high-speed network which has the highest call quality of any national carrier, and customers enjoy national coverage. Currently nearly 90 percent of U.S. Cellular customers have access to 4G LTE speeds.

Quick Facts

  • Founded: 1983
  • Headquarters: Chicago, IL
  • Customers: 4.9 Million
  • Revenue (2012): $4 Billion
  • Associates: 6,000
  • Network: Fourth generation (4G) Long Term Evolution (LTE) network, Code Division Multiple Access (CDMA)

Customer Care Centers:

  • Cedar Rapids, IA
  • Knoxville, TN
  • Tulsa, OK
  • Waukesha, WI
 
U.S. Cellular Headquarters
 

Business Model

U.S. Cellular's business model, the Dynamic Organization, starts with leadership excellence which creates passionate associates, who in turn deliver the world's best customer service, leading to customer advocacy that produces superior business results. Leaders ensure that associates have the best training and knowledge so they can act freely to make informed decisions on behalf of our customers. We're guided by our core values of customer focus, respect for associates, ethics, pride, empowerment, diversity and winning. These aren't just words, they're words we live by. Together this model has helped us maintain one of the industry's highest customer satisfaction and loyalty ratings.