About Us
About Us
At U.S. Cellular, we focus on having the world's best customer service and delivering industry-leading innovations. Our customers receive unique benefits such as a valuable rewards program that recognizes loyalty, new phones faster without continuously signing contracts, free Battery Swap, Overage Protection, and free incoming calls, texts and picture messages. Our strong line-up of cutting-edge devices are designed to simplify and organize your life and they are all backed by our high-speed nationwide network which has the highest call quality of any national carrier. We are rapidly expanding a 4G LTE network, which currently covers 25 percent of customers and will cover 54 percent by the end of 2012.
Quick Facts
- Founded: 1983
- Headquarters: Chicago, IL
- Customers: 5.9 Million
- Revenue (2011): $4 Billion
- Associates: 9,000
- Network: Fourth generation (4G) Long Term Evolution (LTE) network, Code Division Multiple Access (CDMA)
Customer Care Centers:
- Bolingbrook, IL
- Cedar Rapids, IA
- Knoxville, TN
- Tulsa, OK
- Waukesha, WI
Business Model
U.S. Cellular's business model, the Dynamic Organization, starts with leadership excellence which creates passionate associates, who in turn deliver the world's best customer service, leading to customer advocacy that produces superior business results. Leaders ensure that associates have the best training and knowledge so they can act freely to make informed decisions on behalf of our customers. We're guided by our core values of customer focus, respect for associates, ethics, pride, empowerment, diversity and winning. These aren't just words, they're words we live by. Together this model has helped us maintain one of the industry's highest customer satisfaction and loyalty ratings.
